Customer Service Associate – Inbound Support & Call Routing – Cebu, Philippines

Fusion CX; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Structured training and support

Hands-on experience in inbound support

Opportunities for growth in customer experience

Job summary

Fusion CX is hiring a Customer Service Associate for inbound support and call routing in Cebu City. This role involves managing inbound calls, coordinating with internal teams, and making outbound courtesy calls. Ideal candidates are organized, possess strong English communication skills, and have basic computer knowledge. This entry-level position offers structured training, hands-on experience, and growth potential within a stable BPO environment. The role is suitable for individuals looking to start their customer service career in Cebu.

Qualifications

• Strong communication skills in English (minimum B2 level preferred).
• Good interpersonal and listening skills.
• Basic computer knowledge and familiarity with call handling systems.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in a flexible schedule (WFO setup).
• Prior experience in a call center or customer support role is preferred.

Responsibilities

• Answer incoming customer calls professionally and efficiently.
• Understand customer needs and route calls to the correct internal departments.
• Ensure accurate and timely transfer of calls.
• Coordinate with internal teams to support a smooth communication flow.
• Make outbound calls for follow-ups or courtesy check-ins.
• Maintain professionalism and clarity in all customer interactions.
• Provide a positive and seamless experience across every touchpoint.
• Maintain accurate call records and update systems as required.

Education

XII pass

Tools

Call handling systems

Job description

Fusion CX is hiring a Customer Service Associate – Inbound Support & Call Routing for an active job hiring in Cebu. This role is ideal for candidates seeking call center jobs in Cebu, where communication, coordination, and customer handling are key. You will manage inbound calls, direct customers to the appropriate internal departments, and make outbound courtesy calls as needed. This opportunity suits individuals who are organized, responsive, and looking to build a career in customer service jobs in Cebu within a structured and fast‑paced BPO environment.

Job Description:

Key Responsibilities:

• Inbound Call Handling
  • Answer incoming customer calls professionally and efficiently
  • Understand customer needs and route calls to the correct internal departments
• Call Routing & Coordination
  • Ensure accurate and timely transfer of calls
  • Coordinate with internal teams to support a smooth communication flow
• Outbound Courtesy Calls
  • Make outbound calls for follow‑ups or courtesy check‑ins
  • Maintain professionalism and clarity in all customer interactions
• Customer Experience
  • Provide a positive and seamless experience across every touchpoint
  • Address basic queries before transferring calls when applicable
• Documentation & Accuracy
  • Maintain accurate call records and update systems as required
  • Ensure all interactions are properly logged for tracking and follow‑up

Job Requirements:

• Minimum qualification: XII pass
• Strong communication skills in English (minimum B2 level preferred)
• Good interpersonal and listening skills
• Basic computer knowledge and familiarity with call handling systems
• Ability to multitask and work in a fast‑paced environment
• Willingness to work in a flexible schedule (WFO setup)
• Prior experience in a call center or customer support role is preferred

Why Join Fusion CX?

Start your customer service career with a role that builds communication, coordination, and real‑world CX skills.

• Entry‑level call center job in Cebu with structured training and support
• Gain hands‑on experience in inbound support and call routing processes
• Work in a stable environment with clear expectations and workflows
• Build foundational skills for long‑term growth in BPO jobs in Cebu
• Exposure to both inbound and outbound customer interactions
• Opportunity to grow into advanced roles within customer experience

This job hiring in Cebu is ideal for candidates exploring customer service associate jobs in Cebu, call center hiring in Cebu, or entry‑level BPO jobs in Cebu. If you’re looking to start or strengthen your career in customer service, this role offers a solid foundation and growth potential.