Customer Service Associate – Project Support (WFO, Cebu)

Fusion BPO Services Ltd; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Stability and long-term career growth

Structured professional work environment

Job summary

A customer service organization in Cebu City is looking for Customer Service Associates to support project coordination and documentation workflows. The role encompasses ensuring quality and accuracy in project tasks, managing concurrent responsibilities across teams, and maintaining project records. Ideal candidates will possess strong attention to detail and effective communication skills. This opportunity promises stability and career growth in a structured work-from-office setting.

Qualifications

• Strong attention to detail and documentation accuracy required.
• Ability to manage multiple deadlines in a fast-paced environment.
• Comfortable coordinating across departments.
• Clear written and verbal communication skills.
• Comfortable coordinating across departments and stakeholders.
• Strong organizational and time-management skills.
• Ability to work independently in a structured, work-from-office setting.

Responsibilities

• Ensure quality and accuracy of all work within assigned projects.
• Manage multiple tasks with technical and non-technical teams.
• Prepare structured project plans and related documentation.
• Coordinate requirements with Project Management, Design, Estimation, Sales, and internal stakeholders
• Support projects from initial request through revisions, approvals, purchase orders, and production stages
• Prepare structured project plans, schedules, layouts, and related documentation as required
• Create and maintain templates, schedules, databases, and supporting project records
• Coordinate with installation or execution teams when operationally required
• Maintain confidentiality of customer, project, and employee information
• Comply with all internal policies, customer requirements, and operational procedures
• Perform additional tasks aligned to business needs as assigned

Skills

Attention to detail

Analytical thinking

Clear communication skills

Organizational skills

Cross-functional coordination

Time management

Independent work

Education

Completed higher secondary education or equivalent

Job description

If you are looking for customer service jobs in Cebu that go beyond routine call handling and involve coordination, documentation accuracy, and structured project support, this role offers a strong fit. Fusion CX is hiring Customer Service Associates for a work-from-office role in Cebu that supports internal project coordination and documentation workflows in a fast-paced operational environment.

Job Description:

About the Role
As a Customer Service Associate – Project Support, you will be responsible for supporting structured projects that require precision, documentation control, and cross‑functional coordination. The role involves managing multiple deliverables, working with internal teams, and ensuring outputs meet defined quality and process standards.

Key Responsibilities

• Ensure quality and accuracy of all work produced within assigned project support functions
• Manage multiple concurrent tasks involving teams with technical and non‑technical backgrounds
• Review, understand, and work with structured plans, layouts, and documentation
• Coordinate requirements with Project Management, Design, Estimation, Sales, and internal stakeholders
• Support projects from initial request through revisions, approvals, purchase orders, and production stages
• Prepare structured project plans, schedules, layouts, and related documentation as required
• Create and maintain templates, schedules, databases, and supporting project records
• Coordinate with installation or execution teams when operationally required
• Maintain confidentiality of customer, project, and employee information
• Comply with all internal policies, customer requirements, and operational procedures
• Perform additional tasks aligned to business needs as assigned

Job Requirements:

Education

• Completed higher secondary education or equivalent

Experience & Skills

• Strong attention to detail and documentation accuracy
• Ability to manage multiple deadlines in a fast‑paced environment
• Analytical thinking and problem‑solving capability
• Clear written and verbal communication skills
• Comfortable coordinating across departments and stakeholders
• Strong organizational and time‑management skills
• Ability to work independently in a structured, work‑from‑office setting

Work Mode

• Work From Office (WFO)
• Location: Cebu

Why Join Fusion CX?

Fusion CX offers a structured, professional work environment where accuracy, collaboration, and accountability matter. This role provides exposure to project‑driven support functions while offering stability and long‑term career growth within a global CX organization. If you are seeking a call center job or hiring in the customer service sector in Cebu City, this is the opportunity you should not miss. Apply now!