Aftersales Support Specialist - Onsite Cebu, US Shift

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 420,000 - 720,000; Full time

Job summary

A fast-growing outsourcing company in Cebu City is seeking an experienced After Sales Support professional. This full-time role involves managing customer orders, coordinating deliveries, and ensuring customer satisfaction. Candidates should have over 12 years of relevant experience and strong attention to detail. Proficiency in Microsoft Office and strong communication skills are essential for success in this dynamic environment.

Qualifications

• 12+ years of experience in after-sales support or customer service.
• Strong attention to detail in data entry and documentation.
• Excellent written and verbal communication skills.

Responsibilities

• Process invoice orders for timely billing and fulfillment.
• Review Purchase Orders for completeness and accuracy.
• Track daily invoice processing activities.
• Confirm shipment and delivery updates with customers.
• Verify credits received and forward documentation.

Skills

Customer service

Attention to detail

Order processing

Logistics coordination

Communication skills

Tools

Microsoft Office

ERP systems

CRM systems

Job description

A fast-growing outsourcing company in Cebu City is seeking an experienced After Sales Support professional. This full-time role involves managing customer orders, coordinating deliveries, and ensuring customer satisfaction. Candidates should have over 12 years of relevant experience and strong attention to detail. Proficiency in Microsoft Office and strong communication skills are essential for success in this dynamic environment.