Inbound Sales Associate (Offshore) – Cebu City

MicroSourcing International; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Inbound Sales Associate (Offshore) to join our Cebu City team onsite. You will manage frontline inbound inquiries, convert leads, and provide friendly, solutions-focused service across multiple channels.

Ideal candidates have 1–3+ years in customer service and sales, with strong communication, organization, and a proactive mindset. You’ll collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.

Qualifications

• 1-3+ years experience in customer service and sales.
• A productive attitude, with strong communication and professionalism skills.
• Highly organised, attention to detail and problem solving approaches.
• A team player who has drive, determination and a gather/ nurture mindset.

Responsibilities

• Respond to transactional and inbound enquiries that fall outside of managed or growth targets.
• Respond and convert inbound enquiries with professionalism, solutions focused service and product knowledge.
• Guide new and returning customers through product selection, sizing, and order placement.
• Convert incoming leads into sales by identifying needs and recommending tailored uniform solutions, upselling where appropriate.
• Process orders and quotes accurately and efficiently using our ERP and CRM systems
• Troubleshoot issues related to sales delivery, exchanges, or product queries with a customer-first mindset.
• Collaborate with internal teams across design, workflow, decoration, warehouse, and account management to ensure smooth fulfilment and follow-up.
• Maintain up-to-date product knowledge and stay aligned with brand guidelines in all interactions.

Skills

Customer service

Sales

Communication

Organization

Problem solving

Team player

Job description

MicroSourcing is seeking an Inbound Sales Associate (Offshore) to join our Cebu City team onsite. You will manage frontline inbound inquiries, convert leads, and provide friendly, solutions-focused service across multiple channels.

Ideal candidates have 1–3+ years in customer service and sales, with strong communication, organization, and a proactive mindset. You’ll collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.