Customer Service Associate And Inbound Sales Associate - Cebu_ONSITE ONLY

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture in the Philippines is seeking a customer service associate to support clients with quality service and upsell opportunities. You will respond to inquiries per the scope of work and adapt to shifting schedules.

The role requires strong English communication, BPO experience, flexibility for holidays, and a willingness to work in Cebu City.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Experience in sales both inbound and outbound, preferred.
• Amenable to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements.
• Ensure call quality, upsell/cross selling, and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Excellent English communication

BPO experience

Sales experience

Shift work availability

Willing to work in Cebu City

Job description

Job Description:

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality, upselling/cross selling, and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Job Qualifications:

• Excellent English Communication Skills
• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Experience in Sales both inbound and outbound, preferred
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.