Inbound Support Specialist - Rotating Shifts & Customer Care

Gratitude Philippines; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Gratitude Philippines is seeking a customer service representative in Cebu City to handle inbound calls from customers and resolve inquiries promptly. The role requires good English communication, strong customer service skills, and the ability to work shifting schedules.

Candidates with at least 6 months in a BPO or call center are preferred and will join a team focused on delivering quality service. Join a supportive environment with opportunities for growth and ongoing training to reinforce

Qualifications

• At least 6 months BPO or call center experience.
• Senior High School graduate or higher.
• Good English communication skills.
• Strong customer service skills.
• Computer literate.
• Willing to work shifting schedules.

Responsibilities

• Receive and manage incoming customer calls
• Understand customer concerns
• Provide appropriate solutions
• Follow company procedures and quality standards
• Maintain professional communication throughout every call

Skills

BPO experience

Customer service

English communication

Computer literacy

Shift work availability

Education

High school diploma or higher

Job description

Gratitude Philippines is seeking a customer service representative in Cebu City to handle inbound calls from customers and resolve inquiries promptly. The role requires good English communication, strong customer service skills, and the ability to work shifting schedules.

Candidates with at least 6 months in a BPO or call center are preferred and will join a team focused on delivering quality service. Join a supportive environment with opportunities for growth and ongoing training to reinforce