DE032877-Inbound Sales Rep Associate

Accenture in the Philippines; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative New Associate to join the team at Cebu Filinvest Cyberzone Tower 1. The role requires handling customer inquiries, resolving issues, and documenting interactions in internal systems.

No prior experience is required; candidates must have the right to live and work in the Philippines, with a B2 level voice proficiency recommended for effective communication. The position follows a return-to-office setup in Cebu.

Qualifications

• Applicants must already have the right to live and work in this country.
• Standard Voice profile is required.
• No prior experience or domain skills are required.
• Voice Proficiency - B2 level advised.

Responsibilities

• Provide resolution to the customer based on process knowledge and training, using internal CRM/mainframe systems and purchase orders.
• Gather customer information, fulfill needs, educate where applicable and document interactions.
• Summarize conversations and provide resolutions.
• Access internal systems to obtain and extract information for reports and maintain customer records.

Skills

Voice proficiency

Customer empathy

Grammar proficiency

Communication skills

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Rep New Associate WORK SETUP: Return to Office RESPONSIBILITIES:

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Cebu Filinvest Cyberzone Tower 1

SKILL AND QUALIFICATIONS:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Rep New Associate WORK SETUP: Return to Office RESPONSIBILITIES:
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Cebu Filinvest Cyberzone Tower 1
• SKILL AND QUALIFICATIONS:
• Standard Voice profile
• No experience and domain skills required
• Voice Proficiency - B2