Inbound Sales Associate: Deliver Solutions with Ownership

Accenture in the Philippines; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to join our Cebu operations. The role focuses on resolving customer queries using our CRM and mainframe systems, gathering information, and providing clear, informed solutions on calls.

The ideal candidate has at least 6 months of voice experience, strong grammar, and good communication skills (B2). You will work in a dynamic, rotation-shift environment at Cebu Cyberzone Building, Tower 1.

Qualifications

• 6 months of voice experience
• Good command of grammar and communication
• Voice proficiency level B2

Responsibilities

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Should have good command over Grammar and be able to probe well & comprehend; should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls; should be able to summarize the conversation while providing the resolution

Skills

Standard Voice Profile

6 months voice experience

Voice Proficiency - B2

Job description

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to join our Cebu operations. The role focuses on resolving customer queries using our CRM and mainframe systems, gathering information, and providing clear, informed solutions on calls.

The ideal candidate has at least 6 months of voice experience, strong grammar, and good communication skills (B2). You will work in a dynamic, rotation-shift environment at Cebu Cyberzone Building, Tower 1.