Inbound Customer Service Representative

Satellite Office; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Satellite Office in the Philippines is seeking a customer service representative to assist callers with inquiries, listen and ask open questions to understand needs, and direct calls to the appropriate staff. You will maintain excellent service standards and create a positive experience for every customer.

During training you must be onsite at Uptown, BGC. The role emphasizes handling high call volumes, resolving issues quickly, and building strong relationships with customers and dealership

Responsibilities

• Manage high volume of calls in a timely manner;
• Answer incoming calls and take appropriate action for each call;
• Identify our customer’s needs and respond quickly and appropriately;
• Follow/adhere to the client's procedures when handling our customer’s needs;
• Resolve problems by clarifying our customer’s issue and referring the call quickly and appropriately to correct Department for attention;
• Build and strengthen relations both with customer and Dealership staff;
• Enhance Alto Group’s reputation by properly connecting our customer to the appropriate department; and
• Any other duties as required from time to …

Job description

Primary Function

Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers’ needs, and direct calls to respective staff within the client. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer.

• Must be able to work onsite in Uptown, BGC during training period

Primary Function

Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers’ needs, and direct calls to respective staff within the client. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer.

• Must be able to work onsite in Uptown, BGC during training period

Responsibilities

• Manage high volume of calls in a timely manner;
• Answer incoming calls and take appropriate action for each call;
• Identify our customer’s needs and respond quickly and appropriately;
• Follow/adhere to the client's procedures when handling our customer’s needs;
• Resolve problems by clarifying our customer’s issue and referring the call quickly and appropriately to correct Department for attention;
• Build and strengthen relations both with customer and Dealership staff;
• Enhance Alto Group’s reputation by properly connecting our customer to the appropriate department; and
• Any other duties as required from time to …