Customer Relations Officer

MG/Chev Quezon Ave.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

MG/Chev Quezon Ave. in the Philippines seeks a customer service specialist focused on outbound telemarketing to promote the dealership, handle inquiries, and build goodwill with clients after vehicle deliveries.

You will conduct follow-up, set service appointments by phone and email (about 40 calls per day), maintain client data and reports, and coordinate with manufacturers and the Service Dept. to improve the overall dealership experience.

Qualifications

• Bachelor's degree in business/communications/marketing.
• Ability to understand KPIs as indicated by the company.
• Communicate and empathize with clients.
• Experience in outbound telemarketing preferred.
• Fluent in English, Filipino, and local dialect.
• Proficient with computer applications.
• Basic understanding of appointment setting and follow-up.
• Excellent customer service and interpersonal skills.
• Results-oriented.

Responsibilities

• Promotes the company through effective customer relations and goodwill.
• Conducts brand new release orientation to the clients.
• Ensures post-delivery follow-up with new vehicle sales customers.
• Procure service appointments via telephone calls and emails (about 40 outbound calls daily).
• Attends to customer inquiries and concerns and resolves them efficiently.
• Assist the branch and coordinate with manufacturers as needed.
• Maintain databases, spreadsheets, and daily reporting updates.
• Submit reportorial requirements on or before deadlines.
• Assist Service Dept. in promoting and implementing service appointment system.
• Maintain accurate and efficient customer data files.
• Assist in telemarketing for promos and events.

Skills

KPI understanding

Customer empathy

English fluency

Filipino fluency

Outbound telemarketing

Excellent communication

Education

Bachelor's Degree in Business Administration, Communications, or Marketing

Tools

CRM software

Proficient with computer applications

Job description

Qualifications:

• Bachelor's Degree in Business Administration, Communications, or Marketing

• Have the ability to understand Key Performance Indicators as indicated by the company

• Able to communicate and empathize with clients

• Preferably with experience in doing outbound telemarketing

• Fluent in English, Filipino, and local dialect

• Proficient with computer applications

• Basic understanding of appointment setting; the concept of follow-up

• Excellent customer service, interpersonal, and communication skills

• Results-Oriented

Job Description:

• Promotes the company through effective customer relations and goodwill.

• Conducts brand new release orientation to the clients.

• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction on overall dealership experience.

• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.

• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.

• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.

• Maintains database, spreadsheets and other medium set for daily update and reporting.

• Submits reportorial requirements on or before the set deadline.

• Assist the Service Dept. in promoting and implementing service appointment system.

• Maintains an accurate and efficient file of customer data.

• Assist in telemarketing for various promo and events.