Customer Service Representative - Cubao

Dynamic Talent Solutions; Manila; On-site; PHP 234,360 - 301,320; Full time

Job summary

A leading talent solutions firm in Manila is seeking a Customer Support Representative to respond to customer inquiries and provide professional support. The ideal candidate should have 6 months to 1 year of voice account experience, good English communication skills, and the ability to work onsite. The position offers a monthly salary package of ₱21,000 – ₱27,000.

Qualifications

• 6 months to 1 year voice account experience required.
• Familiarity with call center systems is a plus.
• Ability to work onsite and follow shifting schedules.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints or elevate issues to relevant departments.
• Maintain customer records and update account information.
• Ensure customer satisfaction and provide professional support.

Skills

Good English communication skills

Strong customer service abilities

Problem-solving abilities

Basic computer knowledge

Education

High School Graduate (Old curriculum) or Senior High Graduate

Job description

Responsibility

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints or elevate issues to relevant departments.
• Process requests.
• Maintain customer records and update account information.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Work with team members to achieve performance targets.

Qualifications

• 6 months to 1 year voice account experience (required).
• High School Graduate (Old curriculum) or Senior High Graduate.
• Good English communication skills.
• Strong customer service and problem‑solving abilities.
• Basic computer knowledge and familiarity with call center systems.
• Ability to work onsite and follow shifting schedules.

Salary Package

• ₱21,000 – ₱27,000 (Fixed)

Recruitment Process

Can do virtual and onsite (9AM TO 5PM)

• 2 interviews ( HRI and Final Interview (Panel))
• Assessments ( SVAR & Mock call)