Inbound Customer Care Specialist - Training & Rewards

Neksjob Philippines; Bacolod; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email and chat from our Bacolod site. No experience required and a High/Senior High School diploma is acceptable.

You will clarify product information, troubleshoot issues, and strive for high customer satisfaction. Key daily tasks include handling calls about accounts and orders, explaining policies, resolving issues promptly, and keeping accurate records of interactions.

Qualifications

• Superb verbal communication skills and active listening.
• Basic computer literacy is required for handling systems.
• No prior experience required; high school diploma acceptable.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma

Job description

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email and chat from our Bacolod site. No experience required and a High/Senior High School diploma is acceptable.

You will clarify product information, troubleshoot issues, and strive for high customer satisfaction. Key daily tasks include handling calls about accounts and orders, explaining policies, resolving issues promptly, and keeping accurate records of interactions.