Inbound Customer Care Pro — Growth, Bonuses & Training

Neksjob Philippines; Philippines; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring an on-site Customer Service Representative in Makati to handle inbound support via phone, email, and chat. No prior experience required beyond basic communication skills and a willingness to learn.

Responsibilities include clarifying product information, troubleshooting issues, and maintaining accurate customer records, with a focus on high satisfaction and first-contact resolution.

Qualifications

• 6 months call center experience
• Strong verbal communication and active listening
• Baseline computer literacy

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School

Job description

Neksjob Philippines is hiring an on-site Customer Service Representative in Makati to handle inbound support via phone, email, and chat. No prior experience required beyond basic communication skills and a willingness to learn.

Responsibilities include clarifying product information, troubleshooting issues, and maintaining accurate customer records, with a focus on high satisfaction and first-contact resolution.