Inbound CSR (Order Taking) | Earn a 25K Signing Bonus

ISTA Personnel Solutions; Mandaluyong; Sur place; PHP 335 000 - 469 000; Plein temps

Avantages offerts par ce poste

Health insurance

Night differential

Attendance bonus

Paid time off

Leave credits

Performance appraisal

Work-life balance

Career growth

Résumé du poste

ISTA Solutions in Mandaluyong is seeking a Customer Service Representative to join our expanding team. You will handle customer inquiries across phone, email, and chat, ensuring satisfaction and clear communication.

The role requires at least 6 months in a BPO, strong English skills, and willingness to work onsite, including weekends and night shifts. Join a culture focused on growth and work-life balance.

Qualifications

• At least 6 months BPO experience.
• Order taking or food industry experience is a PLUS.
• Excellent verbal and written English skills.
• Willing to work onsite in Mandaluyong.
• Amenable to working weekends and night shifts.

Responsabilités

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues and accommodate inquiries to ensure satisfaction with products or services.
• Collaborates with colleagues and different departments to resolve complex issues.
• Maintains accurate records on customer interactions, transactions, feedback, etc.

Connaissances

BPO experience

English proficiency

Multichannel support

Team collaboration

Record keeping

Description du poste

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
• Collaborates with colleagues and different departments to resolve complex issues
• Maintains accurate records on customer interactions, transaction, feedback, etc.

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in Mandaluyong
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives