Appointment Setter CSR | with 25K Signing Bonus

Ista Personnel Solutions Inc.; Mandaluyong; Presencial; PHP 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Free dependents

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Skills learning

Descripción de la vacante

ISTA Solutions seeks an experienced Appointment Setting CSR to join our Mandaluyong team. The role involves supporting customers via phone, email, and chat, and collaborating across departments to resolve complex issues.

Ideal candidates have at least 6 months of BPO voice experience, healthcare account exposure, and strong English communication. Night shift and onsite work at Shaw Blvd are required.

Formación

• At least 6 months of BPO work experience in a Voice Account.
• With Healthcare Account experience.
• Good to excellent verbal and written English skills.
• Ability to display empathy and patience in addressing customer concerns.
• Strong problem-solving skills.
• Adaptability to a changing work environment.
• Ability to remain calm under pressure.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Shaw Blvd, Mandaluyong.
• Amenable working night shift.

Responsabilidades

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Conocimientos

BPO experience

Voice account

Healthcare account

English proficiency

Empathy

Patience

Problem solving

Adaptability

Calm under pressure

Computer skills

Herramientas

CRM software

MS Office

Descripción del empleo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Appointment Setting CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

• At least 6 months of BPO work experience in a Voice Account
• With Healthcare Account experience
• Good to excellent verbal and written English skills
• Ability to display empathy and patience in addressing customer concerns
• Strong problem-solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives