Customer Service Representative | Earn a 25K Signing Bonus!

Ista Personnel Solutions Inc.; Makati; Sur place; PHP 257 000 - 391 000; Plein temps

Avantages offerts par ce poste

Health Insurance with dependents

Attendance Bonus

Paid Time Off

Night Differential 10%

Résumé du poste

ISTA Solutions is seeking an experienced Customer Service Representative to join our Makati/Mandaluyong team. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while collaborating across departments. The role requires empathy, strong problem-solving, and fluency in English.

Onsite work at Buendia, Makati or Shaw, Mandaluyong is required; night shifts are offered with competitive benefits and career growth opportunities.

Qualifications

• Minimum 6 months in a BPO (Voice/Back Office) role.
• Healthcare account experience is a plus.
• Excellent verbal and written English skills.
• Empathy and patience in addressing customer concerns.
• Strong problem-solving abilities.
• Adaptive to a changing work environment.
• Able to remain calm under pressure.
• Proficient with computer systems and software.
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong.
• Amenable to night shift.

Responsabilités

• Provide customer support via phone, email, and chat.
• Resolve issues and address inquiries to ensure customer satisfaction.
• Collaborate with colleagues/departments to resolve complex issues.
• Maintain accurate records of customer interactions, transactions, and feedback.

Connaissances

6+ months BPO experience

Healthcare account experience

Excellent English (verbal & written)

Empathy & patience

Strong problem-solving

Adaptability

Stays calm under pressure

Computer systems proficiency

Willing to work night shift

Outils

CRM/Helpdesk software

Description du poste

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (phone, email, chat).

• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.

• Collaborates with colleagues and different departments to resolve complex issues

• Maintains accurate records on customer interactions, transaction, feedback, etc.

Requirements:

• At least 6 months BPO experience(Voice/Back Office)

• Healthcare account experience is a PLUS

• Good verbal and written English skills

• Ability to display empathy and patience in addressing customer concerns

• Strong problem-solving skills

• Adaptability to a changing work environment

• Ability to remain calm under pressure

• Proficiency in using computer systems and relevant software

• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives

If you want to find out more about ISTA Solutions, just hop on over to our website or check out our Facebook page!
Company Website: https://apply.workable.com/ista-2/?lng=en
Facebook Page: https://www.facebook.com/istasolutionsph