Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus!

Ista Personnel Solutions Inc.; Makati; Sur place; PHP 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Learning opportunities

Résumé du poste

ISTA Solutions in the Philippines is seeking an experienced Customer Service Representative to join our expanding team. You will handle multi-channel support with healthcare-focused clients, aiming for high customer satisfaction while balancing speed and accuracy.

The role requires at least 6 months of BPO experience on a healthcare account, strong English, empathy, and problem-solving. Onsite work is in Buendia, Makati or Shaw Blvd, Mandaluyong, with night shifts.

Qualifications

• At least 6 months of BPO experience handling a Healthcare Account.
• Familiar with US Healthcare Insurance.
• Knowledge of Claims, Benefits, Denials is an advantage.
• Excellent verbal and written English skills.
• Ability to display empathy and patience with customers.
• Strong problem-solving abilities.
• Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong.
• Able to work night shifts.

Responsabilités

• Provide multi-channel customer support via phone, email, and chat.
• Resolve inquiries and issues to ensure customer satisfaction.
• Collaborate with teams to resolve complex problems.
• Maintain accurate records of customer interactions and transactions.

Connaissances

BPO experience

Healthcare account

US health insurance

Empathy

Communication skills

Problem solving

Adaptability

Night shift

Tech proficiency

Description du poste

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Client specific toles and responsibilities:

• Provides customer support through different communication channels (Phone, email, chat).

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.

• Collaborate with colleagues and different departments to resolve complex issues

• Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

• At least 6 months BPO experiencehandling a Healthcare Account

• Familiar with US Healthcare Insurance

• Knowledge with Claims, Benefits, Denials is an Advantage

• Good verbal & written English skills

• Ability to display empathy and patience in addressing customer concerns

• Strong problem-solving skills

• Adaptability to a changing work environment

• Ability to remain calm under pressure

• Proficiency in using computer systems & relevant software

• Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong

• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives