Appointment Setting CSR Voice With 25K Signing Bonus

ISTA Solutions; Mandaluyong; Sur place; PHP 279 000 - 469 000; Plein temps

Avantages offerts par ce poste

Health insurance with free dependents

Night differential 10%

Attendance bonus

Paid time off

Career growth and learning

Résumé du poste

ISTA Solutions is seeking an experienced Customer Service Representative in Mandaluyong, Philippines. You will join a team that values work-life balance and ongoing learning, delivering excellent customer service for our outsourced clients.

Requirements include at least 6 months of BPO voice experience, strong English communication, multitasking ability, and willingness to work night shifts. We offer competitive pay, health benefits, and opportunities for career growth.

Qualifications

• 6 months of BPO experience in a Voice account.
• Excellent verbal and written English skills.
• Ability to multitask (taking calls and responding to emails).
• Organized and keen to details.

Responsabilités

• Handle incoming calls to book appointments based on clients' preferred schedule.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and promptly address concerns.
• Offer accurate and detailed information about our products and services to customers.

Connaissances

BPO experience

English proficiency

multitask

Attention to detail

Night shift

Description du poste

Job Description:

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Handle incoming calls to book appointments based on the clients preferred schedule.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and promptly address concerns.
• Offer accurate and detailed information about our products and services to customers.

• Must have at least 6 months of BPO experience in a Voice account
• Excellent verbal and written English skills
• Ability to multitask (taking calls and responding to emails)
• Organized and keen to details
• Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives