Customer Service Representative - START ASAP (With Sign on Bonus)

ISTA Solutions; Mandaluyong; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Health Insurance

Night differential

Attendance Bonus

Paid time off

Convert to cash leave credits

Career growth focus

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in the Philippines. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while coordinating with various teams.

The role emphasizes empathy, strong communication, and problem-solving, with onsite work in Buendia, Makati, Shaw, or Mandaluyong and willingness to night shift. Join a team that values life-long learning and work-life balance.

Qualifications

• At least 6 months of BPO work experience.
• Excellent verbal and written English skills.
• Empathy and patience in addressing customer concerns.
• Strong problem-solving skills.
• Adaptability to a changing work environment.
• Ability to remain calm under pressure.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong.
• Amenable to night shift.

Responsibilities

• Provides customer support through phone, email, and chat.
• Resolve issues and inquiries to ensure customer satisfaction.
• Collaborate with colleagues and departments to resolve complex issues.
• Maintain accurate records on customer interactions and transactions.

Skills

English proficiency

Empathy & patience

Problem solving

Adaptability

Calm under pressure

Tech literacy

Night shift ready

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Start ASAP and earn yourself a sign on bonus!

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

• At least 6 months of BPO work experience
• Good to excellent verbal and written English skills
• Ability to display empathy and patience in addressing customer concerns
• Strong problem-solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance BonusPaid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives