Customer Support | Appointment Setting | with 25K Signing Bonus

ISTA Personnel Solutions; Mandaluyong; Presencial; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Skill development encouragement

Descripción de la vacante

ISTA Solutions is seeking an experienced Healthcare CSR to join our growing team in Mandaluyong. You will support providers during telehealth consultations and help patients attend scheduled appointments.

The role requires 6 months of healthcare BPO experience, strong English, and willingness to work on-site at Shaw Blvd. Night shifts are required, with competitive salary and benefits.

Formación

• At least 6 months BPO experience handling a healthcare account.
• Appointment setting experience is an advantage.
• Proficient in using MS Tools.
• Excellent verbal and written English skills.
• Willing to work on-site in Shaw Blvd, Mandaluyong.
• Amenable to night shifts.

Responsabilidades

• Support providers during telehealth consultations.
• Ensure patients confirm and attend their scheduled appointments.
• Contact and assist patients with telehealth services, including basic troubleshooting.
• Help recover missed appointments by following up with unreachable patients.

Conocimientos

Healthcare BPO experience

Appointment setting

English proficiency

Herramientas

MS Tools

Descripción del empleo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work‑life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long‑term success and life‑long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Support providers during telehealth consultations.

• Ensure patients confirm and attend their scheduled appointments.

• Contact and assist patients with telehealth services, including basic troubleshooting.

• Help recover missed appointments by following up with unreachable patients.

• At least 6 months BPO experience handling a healthcare account
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on‑site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work‑life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values‑driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives