Appointment Setting CSR (Voice) | with 25K Signing Bonus

ISTA Personnel Solutions; Mandaluyong; Presencial; PHP 246.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Learning opportunities

Descripción de la vacante

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will work on a voice account, handling inbound calls, scheduling appointments, and addressing customer inquiries while delivering accurate information about our products and services.

The role requires night shift availability, strong English communication, and the ability to multitask across calls and emails.

Formación

• At least 6 months of BPO experience in a Voice account.
• Excellent verbal and written English.
• Ability to multitask (calls and emails).
• Organized with keen attention to detail.
• Willing to work night shifts.

Responsabilidades

• Handle incoming calls to book appointments based on client schedules.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and address concerns promptly.
• Provide accurate information about products and services to customers.

Conocimientos

Verbal English

Written English

Multitasking

Organized

Descripción del empleo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Handle incoming calls to book appointments based on the client's preferred schedule.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and promptly address concerns.
• Offer accurate and detailed information about our products and services to customers.

• Must have at least 6 months of BPO experience in a Voice account
• Excellent verbal and written English skills
• Ability to multitask (taking calls and responding to emails)
• Organized and keen to details
• Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives