Inbound Call Center Agent | Customer Care & Growth

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Training and development

Employee wellbeing

Supportive team environment

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Quezon City, Metro Manila, is hiring a Call Center Agent for a full-time role. You will be the voice of the company, delivering friendly, knowledgeable support to clients across multiple channels.

This position emphasizes customer satisfaction, adherence to scripts, and quality metrics. Training is provided, with opportunities for professional growth within a supportive team-driven environment.

Qualifications

• High school diploma or equivalent.
• Excellent English proficiency in speaking and writing.
• Experience in customer service or call center preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional, patient and empathetic demeanor.
• Willingness to work varied shifts including weekends if required.

Responsibilities

• Answer inbound calls professionally and courteously.
• Address customer inquiries and resolve issues on first contact.
• Provide accurate product/service information to customers.
• Document interactions and transactions in the call system.
• Follow call scripts while maintaining a natural conversation.
• Meet or exceed performance metrics like AHT and CSAT.
• Escalate complex issues to senior staff when needed.
• Contribute to a positive team environment and training sessions.
• Maintain confidentiality and comply with data protection rules.

Skills

English proficiency

Customer service

Call center software

Multitasking

Team collaboration

Education

High school diploma

Job description

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Quezon City, Metro Manila, is hiring a Call Center Agent for a full-time role. You will be the voice of the company, delivering friendly, knowledgeable support to clients across multiple channels.

This position emphasizes customer satisfaction, adherence to scripts, and quality metrics. Training is provided, with opportunities for professional growth within a supportive team-driven environment.