Voice & Non-Voice Customer Support Specialist

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Cubao, Quezon City, Metro Manila is hiring customer-focused professionals for Voice & Non-Voice Accounts on a full-time basis. The role involves delivering exceptional customer service across calls, email, and chat, with a streamlined recruitment process that includes a virtual hiring event and no mock call requirement.

Join a team that values professional growth and works to achieve high performance targets while maintaining quality service in a

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy, addressing enquiries and resolving issues efficiently
• Provide support through non-voice channels including email, chat, and other digital communication platforms
• Maintain accurate records of customer interactions and transactions in designated systems
• Follow company protocols and procedures to ensure consistent service quality
• Identify customer needs and provide appropriate solutions or escalae to supervisors when necessary
• Contribute to achieving team performance targets and key performance indicators
• Collaborate with team members to support a positive work environment
• Continuously seek opportunities to improve customer satisfaction and service delivery

Job description

DIMO Enterprises & Overseas Placement Agency in Cubao, Quezon City, Metro Manila is hiring customer-focused professionals for Voice & Non-Voice Accounts on a full-time basis. The role involves delivering exceptional customer service across calls, email, and chat, with a streamlined recruitment process that includes a virtual hiring event and no mock call requirement.

Join a team that values professional growth and works to achieve high performance targets while maintaining quality service in a