Customer Support Specialist - Call Center Inbound/Outbound

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Health and wellness benefits

Career progression

On-the-job training

Work-life balance

Job summary

DIMO Enterprises & Overseas Placement Agency is seeking dedicated Call Centre Agents for a full-time role in Manila. You will handle voice and non-voice interactions, delivering excellent service and contributing to customer satisfaction.

Based in Valencia, Quezon City, you will engage with customers, resolve inquiries, and process requests while meeting performance targets. Competitive compensation is offered along with on-the-job training and opportunities for advancement.

Qualifications

• High school diploma or equivalent; some college education is preferred.
• Excellent communication skills, both verbal and written, with clear English proficiency.
• Strong listening and comprehension abilities to understand customer needs.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Sales experience or ability to identify upselling opportunities is a valuable asset.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate information and resolve customer inquiries promptly.
• Process customer requests and transactions with precise records.
• Manage non-voice channels such as email, chat and social media as assigned.
• Meet and exceed performance targets including call handling time and customer satisfaction.
• Document interactions and follow up to ensure issue resolution.

Skills

Communication skills

Active listening

Customer service mindset

Multitasking

Time management

Computer literacy

Flexibility

Sales awareness

Education

High school diploma or equivalent

Some college education (preferred)

Job description

DIMO Enterprises & Overseas Placement Agency is seeking dedicated Call Centre Agents for a full-time role in Manila. You will handle voice and non-voice interactions, delivering excellent service and contributing to customer satisfaction.

Based in Valencia, Quezon City, you will engage with customers, resolve inquiries, and process requests while meeting performance targets. Competitive compensation is offered along with on-the-job training and opportunities for advancement.