Customer Support Pro: Voice & Chat (Full-Time)

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY

Quezon City

On-site

PHP 268,000 - 402,000

Full time

4 days ago

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Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking enthusiastic Customer Support Representatives to join our expanding team in Novaliches, Quezon City, Metro Manila. This full-time role involves handling inbound inquiries across voice and non-voice channels and delivering courteous, accurate assistance to customers.

You will work with a supportive team, develop customer relations skills, and stay updated on product policies.

Qualifications

High school diploma or equivalent required.
Excellent verbal and written English communication.
Strong interpersonal and professional interaction with customers.
Patience and empathy in handling inquiries and complaints.
Ability to multitask and manage time in a fast-paced environment.
Comfortable using computer systems and learning new software.

Responsibilities

Handle inquiries via telephone, email, live chat, and other channels.
Provide accurate information on products, services and policies.
Resolve customer issues professionally and empathetically.
Document interactions in the company database with detailed notes.
Meet or exceed targets for response times, satisfaction, and quality metrics.
Collaborate with team and supervisors to resolve complex issues.
Identify opportunities to improve service delivery and provide constructive feedback.
Maintain professionalism with difficult customers and stay updated on policies.