Call Center Agent | October Class Up to 30k

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Training and development

Employee wellbeing

Supportive team environment

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Quezon City, Metro Manila, is hiring a Call Center Agent for a full-time role. You will be the voice of the company, delivering friendly, knowledgeable support to clients across multiple channels.

This position emphasizes customer satisfaction, adherence to scripts, and quality metrics. Training is provided, with opportunities for professional growth within a supportive team-driven environment.

Qualifications

• High school diploma or equivalent.
• Excellent English proficiency in speaking and writing.
• Experience in customer service or call center preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional, patient and empathetic demeanor.
• Willingness to work varied shifts including weekends if required.

Responsibilities

• Answer inbound calls professionally and courteously.
• Address customer inquiries and resolve issues on first contact.
• Provide accurate product/service information to customers.
• Document interactions and transactions in the call system.
• Follow call scripts while maintaining a natural conversation.
• Meet or exceed performance metrics like AHT and CSAT.
• Escalate complex issues to senior staff when needed.
• Contribute to a positive team environment and training sessions.
• Maintain confidentiality and comply with data protection rules.

Skills

English proficiency

Customer service

Call center software

Multitasking

Team collaboration

Education

High school diploma

Job description

About the role

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking enthusiastic and customer-focused Call Center Agents to join our growing team. This is a full-time position based in Quezon City, Metro Manila. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to clients across various channels. This role is crucial to maintaining our reputation for excellence and ensuring customer satisfaction.

What you’re doing

• Answering inbound calls professionally and courteously whilst adhering to company guidelines and quality standards
• Addressing customer inquiries, concerns and requests in a timely and efficient manner
• Providing accurate information about products and services to resolve customer issues on first contact
• Documenting all customer interactions and transactions accurately in the call management system
• Following established call scripts and protocols whilst maintaining a natural and friendly conversation
• Meeting or exceeding performance metrics including average handle time, call quality and customer satisfaction scores
• Escalating complex issues to senior team members or supervisors when necessary
• Contributing to a positive team environment and supporting colleagues to achieve departmental goals
• Participating in training sessions and continuous professional development programmes
• Maintaining confidentiality and adhering to data protection and compliance requirements

What we’re looking for

• High school diploma or equivalent qualification
• Strong verbal and written communication skills with excellent English proficiency
• Proven customer service experience, preferably in a call center or similar environment
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment
• Patient, empathetic and professional demeanour with strong interpersonal skills
• Problem-solving ability and willingness to go the extra mile for customers
• Proficiency with computer systems and call center software
• Flexibility to work various shifts, including weekends and public holidays if required
• A positive attitude and commitment to achieving quality standards
• Ability to work independently and as part of a collaborative team

What we offer

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY offers competitive compensation with salaries up to 30,000 pesos per month depending on qualifications and experience. We provide a supportive and dynamic work environment where your contributions are valued. Additional benefits include ongoing training and development opportunities to enhance your skills and career progression. We are committed to creating a workplace culture that promotes teamwork, professional growth and employee wellbeing.

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a dedicated provider of customer service solutions and overseas placement services. With a focus on quality and excellence, we connect talented individuals with rewarding career opportunities whilst delivering outstanding customer service to our clients. We pride ourselves on building strong relationships with our employees and clients alike, fostering an environment of continuous improvement, integrity and customer‑centric values.