Customer Service Specialist — Call Center (Manila)

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Manila; On-site; PHP 366,000 - 438,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Manila City, Metro Manila seeks a Customer Service Representative for our call centre. This full-time role offers a competitive package of 36,000 PHP monthly as part of our client-focused service team.

You will be the voice of the company, delivering courteous, professional support over the phone and maintaining positive relationships with clients across interactions. Training and career progression opportunities are provided.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Strong problem-solving abilities for resolving issues.
• Prior customer service experience in a call center or similar environment preferred.
• Patient and empathetic approach to interactions and disputes.
• Ability to work independently while contributing to a team.
• Proficiency with computer systems and telephone equipment.

Responsibilities

• Handle incoming customer inquiries via telephone with prompt, courteous support.
• Resolve customer issues and complaints efficiently with empathy.
• Document all interactions accurately in the company system.
• Provide product and service information clearly to customers.
• Process customer requests and transactions per procedures.
• Follow up to ensure satisfaction and address outstanding concerns.
• Aim to meet or exceed individual and team targets for call handling and CSAT.
• Collaborate with team and supervisors to improve service quality.
• Adhere to guidelines, compliance, and QA standards.

Skills

Excellent communication

Problem-solving

Customer service experience

Empathetic approach

Independent work

Team collaboration

Proficiency with computer systems

Telephone equipment

Time management

Organisational skills

Education

High school diploma

Tools

Computer systems

Telephone equipment

Job description

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY in Manila City, Metro Manila seeks a Customer Service Representative for our call centre. This full-time role offers a competitive package of 36,000 PHP monthly as part of our client-focused service team.

You will be the voice of the company, delivering courteous, professional support over the phone and maintaining positive relationships with clients across interactions. Training and career progression opportunities are provided.