Call Center Agent – General Customer Support

Neksjob Philippines; Cavite City; On-site; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Job summary

Neksjob Philippines is seeking a Call Center Agent – General Customer Support to handle inbound and outbound customer calls on-site in Cavite. The role requires at least 1 year of call center experience, strong communication, and the ability to manage multiple tasks while maintaining service quality.

Responsibilities include assisting with inquiries, resolving issues, processing requests, and maintaining accurate records. Training and development are provided to support performance and growth.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Problem-solving

Active listening

Typing

Multitasking

Shift work

Education

High School Diploma

Tools

Basic computer skills

Job description

Call Center Agent – General Customer Support

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – General Customer Support

Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.

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