Inbound Call Center Agent

Neksjob Philippines; Rizal; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a capable Call Center Agent to handle incoming calls and assist customers with inquiries, account concerns, and service requests. You will ensure timely resolutions and maintain detailed records of interactions.

The role requires 1+ year of call center experience, strong customer service skills, and a High School diploma. This is a full-time, on-site position in Rizal with performance-based incentives.

Qualifications

• At least 1 year of call center experience.
• Strong customer service and problem-solving abilities.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Problem solving

Education

High School diploma

Job description

On-site - Rizal 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Tips

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