Inbound Call Agent: Scheduling & Quotes Specialist

vamasters, Inc.; Talisay; On-site; PHP 223,000 - 335,000; Full time

Job summary

vamasters, Inc. is seeking a warm and dependable Customer Service Representative to be the first voice our customers hear. You will respond to inbound calls, help homeowners understand our services, book cleanings, and send quotes, ensuring no potential customer is left without a response.

This role suits someone who communicates clearly, stays organized during busy periods, and values customer satisfaction as part of a growing home services team.

Qualifications

• Proven experience in customer service, call handling, or appointment setting.
• Clear, confident spoken English and a friendly phone manner.
• Experience with scheduling software such as Jobber or Housecall Pro.
• Organized and able to stay calm during heavy call volume.
• Self-managed with attention to detail and strong communication.

Responsibilities

• Answer inbound calls and assist homeowners with services, availability, and pricing.
• Book, reschedule, and confirm cleaning appointments in the scheduling system.
• Prepare and send quotes to customers.
• Place outbound calls for callbacks and appointment confirmations.
• Maintain accurate customer records and call notes.
• Ensure follow-up on inquiries and prevent gaps in communication.

Skills

Customer service

Call handling

Appointment setting

English proficiency

Scheduling software

Tools

Jobber

Housecall Pro

Job description

vamasters, Inc. is seeking a warm and dependable Customer Service Representative to be the first voice our customers hear. You will respond to inbound calls, help homeowners understand our services, book cleanings, and send quotes, ensuring no potential customer is left without a response.

This role suits someone who communicates clearly, stays organized during busy periods, and values customer satisfaction as part of a growing home services team.