Call Center Agent VA

VA Masters; Tarlac City; On-site; PHP 268,000 - 357,000; Full time

Job summary

VA Masters is seeking a friendly Customer Service Representative to be the first voice our customers hear. You will answer inbound calls, help homeowners understand our services, book cleanings, and send quotes, ensuring no potential customer goes unanswered.

Ideal candidates excel at clear communication, organization, and managing busy call periods while maintaining accurate records and following up on inquiries.

Qualifications

• Proven experience in customer service, call handling, or appointment setting.

Responsibilities

• Answer inbound calls promptly, warmly, and professionally.

Skills

Customer service

Call handling

English fluency

Calm under pressure

Detail oriented

Independent worker

Communication skills

Stable internet

Quiet workspace

Quality headset

Tools

Jobber

Housecall Pro

Job description

Job Summary

We're happy to be adding a warm and dependable Customer Service Representative to be the first voice our customers hear. In this role, you'll answer inbound calls, help homeowners understand our services, book cleanings, and send quotes, making sure no potential customer goes unanswered. This is a great fit for someone who thrives on clear communication and staying organized during busy call periods.

Key Responsibilities

• Answer inbound calls promptly, warmly, and professionally
• Answer customer questions about services, availability, and pricing using the provided pricing guide
• Schedule, reschedule, and confirm cleaning appointments in the scheduling system
• Prepare and send quotes to customers
• Make outbound calls as needed, such as callbacks and appointment confirmations
• Keep customer records and call notes accurate and up to date
• Ensure every customer inquiry is followed up on and nothing falls through the cracks

Mandatory Skills

• Proven experience in customer service, call handling, or appointment setting
• Clear, confident spoken English with a friendly phone manner
• Experience with scheduling or field service software such as Jobber or Housecall Pro
• Organized and able to stay calm during high call volume
• Reliable, detail-oriented, and able to work independently
• Strong communication skills
• Stable internet connection, a quiet workspace, and a quality headset

Preferred Skills

• Experience in home services or cleaning industry customer service
• Comfortable handling calls, quotes, and scheduling simultaneously
• Ability to manage multiple tasks at once

Why Join Us

This is an exciting opportunity to join a growing company right from the start, with real opportunity to grow alongside it. You'll be a key part of the customer experience, with flexibility and a supportive team behind you.