Customer Experience Specialist — Home Services Growth

VA Masters; Tangub; On-site; PHP 180,000 - 240,000; Full time

Job summary

VA Masters is seeking a Customer Service Representative to be the first voice customers hear. You will answer inbound calls, explain services, book cleanings, and send quotes, ensuring no lead goes unanswered.

This role requires clear communication and staying organized during busy periods. You will use the scheduling system, handle outbound calls when needed, and maintain accurate call notes to support a smooth customer experience.

Qualifications

• Proven experience in customer service, call handling, or appointment setting.
• Clear, confident spoken English with a friendly phone manner.
• Experience with scheduling or field service software such as Jobber or Housecall Pro.
• Organized and able to stay calm during high call volume.
• Reliable, detail-oriented, and able to work independently.
• Strong communication skills.
• Stable internet connection, a quiet workspace, and a quality headset.

Responsibilities

• Answer inbound calls promptly, warmly, and professionally.
• Answer customer questions about services, availability, and pricing using the provided pricing guide.
• Schedule, reschedule, and confirm cleaning appointments in the scheduling system.
• Prepare and send quotes to customers.
• Make outbound calls as needed, such as callbacks and appointment confirmations.
• Keep customer records and call notes accurate and up to date.
• Ensure every customer inquiry is followed up on and nothing falls through the cracks.

Skills

Customer service

Call handling

Appointment scheduling

English speaking

Scheduling software

Organization

Independent worker

Communication skills

Reliable internet

Tools

Jobber

Housecall Pro

Job description

VA Masters is seeking a Customer Service Representative to be the first voice customers hear. You will answer inbound calls, explain services, book cleanings, and send quotes, ensuring no lead goes unanswered.

This role requires clear communication and staying organized during busy periods. You will use the scheduling system, handle outbound calls when needed, and maintain accurate call notes to support a smooth customer experience.