Customer Care Agent – Inbound Calls & Scheduling

VA Masters; Tarlac City; On-site; PHP 268,000 - 357,000; Full time

Job summary

VA Masters is seeking a friendly Customer Service Representative to be the first voice our customers hear. You will answer inbound calls, help homeowners understand our services, book cleanings, and send quotes, ensuring no potential customer goes unanswered.

Ideal candidates excel at clear communication, organization, and managing busy call periods while maintaining accurate records and following up on inquiries.

Qualifications

• Proven experience in customer service, call handling, or appointment setting.

Responsibilities

• Answer inbound calls promptly, warmly, and professionally.

Skills

Customer service

Call handling

English fluency

Calm under pressure

Detail oriented

Independent worker

Communication skills

Stable internet

Quiet workspace

Quality headset

Tools

Jobber

Housecall Pro

Job description

VA Masters is seeking a friendly Customer Service Representative to be the first voice our customers hear. You will answer inbound calls, help homeowners understand our services, book cleanings, and send quotes, ensuring no potential customer goes unanswered.

Ideal candidates excel at clear communication, organization, and managing busy call periods while maintaining accurate records and following up on inquiries.