In-Office Customer Service Advocate - Growth & Benefits

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive pay and allowances with月ly

HMO benefits

Job summary

iQor (Philippines), Inc. is seeking a Customer Service Representative to handle inbound calls in a work‑in‑office setting. You will listen carefully, resolve issues, and provide accurate information to customers.

You’ll build trust with clients and teammates, deliver friendly service, and continually learn product knowledge to meet customer experience goals. A positive attitude and comfort with computers are essential.

Qualifications

• High School or Senior High graduate is required.
• Strong English communication skills.
• Customer service or BPO experience is a plus but not required.
• Positive, dependable attitude with a willingness to learn.
• Comfortable using a computer and navigating online tools.

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

English communication

Customer service

Education

High School / Senior High

Job description

iQor (Philippines), Inc. is seeking a Customer Service Representative to handle inbound calls in a work‑in‑office setting. You will listen carefully, resolve issues, and provide accurate information to customers.

You’ll build trust with clients and teammates, deliver friendly service, and continually learn product knowledge to meet customer experience goals. A positive attitude and comfort with computers are essential.