CSR Work‑In‑Office Chat Support | IQOR Clark

iQor (Philippines), Inc.; Angeles; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Quarterly appraisals

Monthly performance incentives

Paid leave (up to 30 days)

Meal allowance

Transportation allowance

Night differential

Group life insurance

Onsite clinic

Wellness program

Job summary

iQor Philippines, Inc. is seeking a Customer Support Representative for our Work In-Office Non‑Voice account. You’ll handle chat and email channels—roughly 80% non-voice work—with occasional calls to ensure customers receive the help they need.

If you enjoy clear, thoughtful communication, this is your chance to shine as an iQorian. Bring strong English skills and customer service experience. You will educate clients on offerings, resolve inquiries, and work to meet productivity and quality

Qualifications

• Strong English communication skills and clear, thoughtful written and spoken language.
• BPO/Call center experience is a plus and considered a bonus.
• Willingness to work shifting schedules and dynamic workload.

Responsibilities

• Handle inbound chat and email inquiries with a friendly, helpful approach.
• Occasionally handle calls to support customers and ensure issue resolution.
• Educate customers on client offerings and services to improve understanding and satisfaction.
• Aim to meet or exceed call center productivity and quality targets.
• Resolve inquiries on first contact where possible, with a personal, professional touch.
• Contribute to a positive customer experience by building trust and reliability.
• Work closely with teammates to ensure consistency and knowledge sharing.
• Educate customers about features and benefits to maximize value for the client.

Skills

English communication

Customer service

Education

High school diploma

Job description

Step into a Great Place for a Great Career!

As a Customer Support Representative in our Work In-Office Non‑Voice account, you’ll be the friendly problem‑solver behind our chat and email channels—helping customers feel heard, supported, and valued. About 80% of your work will be non‑voice, with occasional calls to ensure every customer gets the help they need. If you love assisting people, enjoy clear and thoughtful communication, and thrive in a lively, growth‑driven environment, this role is your chance to make a real impact as an iQorian.

Ready to be the voice our customers hear first? We’re looking for #iQorians to:

• Jump on inbound calls with a burst of energy and a big smile.

• Reach out with inbound calls, spreading the same energy and enthusiasm.

• Forge genuine connections with clients, customers, and teammates, building trust and reliability.

• Dive into our goals, aiming to meet or even surpass our call center’s benchmarks, all while delivering top‑notch service.

• Hit our productivity and quality targets like a pro.

• Own each customer’s needs and issues, aiming to fix things on the first call.

• Be a customer service superhero, resolving inquiries and concerns efficiently and with a personal touch.

• Educate our customers on what our client offers, making every call an opportunity to shine.

Join us and enjoy the awesome benefits and exclusive perks of being an #iQorian:

• -Boost your earnings with bigger basic pay and skills premium pay
• -Enjoy peace of mind with HMO coverage.
• -Your hard work pays off. with Quarterly Appraisals and Monthly Performance Incentives.
• -Find work-life balance with up to 30 days of paid leave, 21 days convertible to cash.
• -Maximize your income with non-taxable meal and transportation allowances
• -Boost your earnings with night differentials while working late hours.
• -Secure your future with Group Life Insurance
• -Stay well with an onsite clinic and free emergency medicine – health is wealth.
• -Embrace a healthier lifestyle with our wellness programs – because self-care is key.

Join the #iQorian squad if you:

• Are 18 years or older, ready to dive into the action!
• Have completed high school/senior high school – you’re on your way!
• Rock those English communication skills – talk the talk, walk the walk.
• Bring BPO experience to the table – bonus points!
• Embrace the hustle of shifting schedules – we keep it dynamic!