Chat Support Specialist — Growth, HMO & Generous Leave

iQor Philippines; Laguna; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive pay and monthly incentives

HMO benefits (up to 5 dependents)

Up to 30 days paid leave annual

Night differential pay and life保险

Training and quarterly appraisals

Job summary

iQor Philippines is seeking a Customer Service Representative for our in-office chat support team in Santa Rosa, Laguna. You will respond to customer inquiries via chat, email, or tickets, delivering accurate, thoughtful solutions and building trust with clients and teammates.

From day one, you’ll be supported to grow, with training, coaching, incentives, and benefits like HMO and life insurance. This is a work-in-office role offering a clear path to develop strong communication and

Qualifications

• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Responsibilities

• Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
• Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

Customer service

BPO experience

Positive attitude

Tech-savvy

Job description

iQor Philippines is seeking a Customer Service Representative for our in-office chat support team in Santa Rosa, Laguna. You will respond to customer inquiries via chat, email, or tickets, delivering accurate, thoughtful solutions and building trust with clients and teammates.

From day one, you’ll be supported to grow, with training, coaching, incentives, and benefits like HMO and life insurance. This is a work-in-office role offering a clear path to develop strong communication and