Technical Support & Customer Care Specialist — Career Growth

iQor (Philippines), Inc.; Dasmariñas; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

HMO benefits

Paid leave up to 30 days

Night differential

Group life insurance

Training & development

Supportive culture

Job summary

iQor Philippines, Inc. is hiring a Customer Service Representative – Technical Support to assist customers by resolving technical issues and delivering outstanding service.

You will troubleshoot devices and guide customers through step-by-step solutions, documenting interactions in company systems. The ideal candidate has at least a high school diploma, six months of BPO or tech support experience, strong English communication, and comfort with using computers and multiple applications.

Qualifications

• High School or Senior High School graduate.
• At least 6 months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English proficiency

Customer service

Problem solving

Troubleshooting

Ability to learn

Education

High School diploma

Job description

iQor Philippines, Inc. is hiring a Customer Service Representative – Technical Support to assist customers by resolving technical issues and delivering outstanding service.

You will troubleshoot devices and guide customers through step-by-step solutions, documenting interactions in company systems. The ideal candidate has at least a high school diploma, six months of BPO or tech support experience, strong English communication, and comfort with using computers and multiple applications.