Customer Service Representative – Manila

CXperts; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service company in Manila is seeking Customer Service Representatives. As part of the team, you'll handle inquiries and assist with orders, providing exceptional service in a fast-paced environment. Qualifications include a high school diploma and experience in customer service. Flexible work hours are required.

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Excellent verbal communication skills and ability to actively listen.
• Proficient in basic computer skills, including Microsoft Office.

Responsibilities

• Respond to inbound customer calls professionally.
• Provide accurate information about products and services.
• Assist customers with orders, returns, and refunds.

Skills

Customer service experience

Verbal communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative – Manila

We’re hiring Customer Service Representatives to join our fast-paced, rewarding environment. If you’re passionate about helping customers and ready to thrive in your career, this is your moment!

Job Summary:

As a Customer Service Agent, you’ll handle inquiries, assist with orders, and provide exceptional service to customers.

Key Responsibilities:

• Respond to inbound customer calls in a professional and courteous manner
• Provide accurate information to customers regarding our products, services and policies
• Assist customers with orders, returns, refunds, and exchanges
• Resolve customer complaints and issues in a timely and efficient manner
• Follow-up with customers to ensure their issues are resolved to their satisfaction
• Identify and escalate priority issues to appropriate teams or managers
• Continuously develop knowledge of our products, services and policies
• Meet performance targets for customer satisfaction, productivity, and quality

Requirements:

• High school diploma or equivalent to 1-2 years of customer service experience, preferably in a call center environment
• Excellent verbal communication skills and ability to actively listen to customers
• Proficient in basic computer skills, including Microsoft Office and internet navigation
• Ability to multitask, prioritize and manage time effectively
• Availability to work flexible hours, including evenings and weekends
• Ability to pass a pre-employment background check and drug screening.

Personality:

• Strong problem-solving and decision-making skills
• Great tone and empathy towards our clients
• Ability to work in a fast-paced environment and adapt to change
• Stay informed about the latest job openings.
• Be part of a network of talented professionals.
• Receive personalized communication tailored to your interests.