Customer Service Representative

Newmoon PH - Emerge Nutra Solutions Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading e-commerce company in Metro Manila is seeking a friendly and reliable Customer Service Representative to enhance customer satisfaction. You will handle inquiries, resolve issues, and assist customers with their orders, ensuring a seamless shopping experience. Ideal candidates should possess strong communication skills and attention to detail, with experience in customer service or e-commerce being a plus. Join us to provide excellent service and support our online store effectively.

Qualifications

• Previous experience in customer service or e-commerce is a plus.
• Strong written and verbal communication skills are essential.
• Detail-oriented with a focus on customer satisfaction.

Responsibilities

• Assist customers with inquiries about orders and products.
• Resolve customer complaints while ensuring satisfaction.
• Process orders, returns, exchanges, and refunds.
• Provide accurate information about products and promotions.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to solve issues.

Skills

Strong communication skills

Detail-oriented

Ability to stay calm under pressure

Job description

We are looking for a friendly and reliable Customer Service Representative to join our e-commerce team. You will be responsible for helping customers with their orders, answering questions, and solving problems to ensure they have a great experience with our online store.

(Shopee, Lazada & TikTok) Key Responsibilities

• Assist Customers: Answer customer inquiries about orders, products, and services via chat or call (if needed).
• Resolve Issues: Handle customer complaints or concerns, offering solutions and ensuring satisfaction.
• Process Orders: Help customers track their orders, process returns, exchanges, and refunds as needed.
• Provide Product Information: Share accurate details about products, shipping, payment options, and promotions.
• Maintain Records: Keep accurate records of customer interactions and transactions.
• Collaborate with Teams: Work closely with other departments (like shipping or product teams) to solve customer issues.

Qualifications

• Previous experience in customer service or e-commerce is a plus.
• Strong communication skills (written and verbal).
• Ability to stay calm and positive under pressure.
• Basic computer skills and experience with customer service tools are preferred.
• Detail-oriented with a focus on customer satisfaction.