Be Part of Our E-Commerce Team | Customer Service Representative | Tarlac

Sutherland; Tarlac City; On-site; PHP 250,000 - 400,000; Full time

Job summary

Sutherland in the Philippines is hiring for an Online Shopping & E-Commerce account in Tarlac as a Customer Service Associate to help customers resolve concerns about their orders, assist with returns and refunds, and guide them on returning items or modifying/cancelling orders.

You’ll build confidence in the service through timely, clear support and work toward performance targets while upholding the company values.

Qualifications

• Candidates have 2 years of college or a high school diploma with relevant work experience.
• Strong written and verbal English communication skills.
• Good computer skills and familiarity with digital tools.

Responsibilities

• Develop and maintain a good understanding of the account’s products, services, pricing, marketing activities, and promotional offers.
• Address customer questions about orders and provide accurate, professional, and easy-to-understand information.
• Consistently meet established productivity, quality, and operational standards.
• Demonstrate the company’s core values in every customer interaction and day-to-day responsibility.
• Work toward assigned performance targets and maintain the required service metrics.

Skills

Written and verbal English

Customer service

Computer literacy

Education

2 years of college / high school diploma with experience

Job description

Join our Online Shopping & E-Commerce account in Tarlac as a Customer Service Associate and help customers resolve concerns related to their orders. You’ll assist with return and refund requests, provide guidance on returning items, and help customers modify or cancel orders when needed.

Your ability to provide clear and timely assistance will help create a positive shopping experience and build customer confidence in the service.

What You’ll Be Responsible For

• Develop and maintain a good understanding of the account’s products, services, pricing, marketing activities, and promotional offers.

• Address customer questions about orders and provide accurate, professional, and easy-to-understand information.

• Consistently meet established productivity, quality, and operational standards.

• Demonstrate the company’s core values in every customer interaction and day-to-day responsibility.

• Work toward assigned performance targets and maintain the required service metrics.

What You’ll Need to Succeed

• Completed at least 2 years of college, or a High School Graduate with relevant work experience.

• Strong written and verbal English communication skills.

• Working knowledge of computers and common digital tools.

• Good customer service skills and the ability to resolve customer concerns effectively.