Customer Service Representative | Retail/AU account (Hybrid)

EnableSME, Inc.; Metro Manila; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Laptop provided

Office Pasig

Profit-sharing

Learning & development

Job summary

enablesGROUP in Ortigas, Pasig, PH is seeking a Customer Service Representative for the AU Account. The role offers hybrid work with three days onsite weekly (Mon, Tue, Thu) and a schedule from 6:00 AM to 3:00 PM.

You will handle inquiries, order management, issue resolution, and collaborate with logistics and marketing. The company emphasizes learning, AI tools, and career growth, with health insurance and laptop provided.

Qualifications

• Experience in customer service, especially in eCommerce.
• Strong communication and problem-solving skills.
• Proficient with CRM software and MS Office.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Process orders, returns, and exchanges accurately.
• Resolve issues, escalate complex cases as needed.
• Maintain up-to-date product and policy knowledge.
• Document interactions in CRM system.

Skills

Excellent verbal and written comms

Problem-solving

CRM software proficiency

Microsoft Office proficiency

Tools

CRM systems

Microsoft Office Suite

Job description

Why Join enablesGROUP?
Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.
Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.
At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.
Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 20 leave credits for vacation, emergencies, sick days, and even your birthday!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Customer Service Representative/AU Account
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid-3 days onsite every Monday, Tuesday, and Thursday.)

Key Responsibilities:

• Customer Support: Respond to customer enquiries via email, chat, and phone, providing prompt and accurate information about products, orders, and policies.
• Order Management: Assist with processing customer orders, returns, and exchanges, ensuring all transactions are completed accurately and promptly.
• Issue Resolution: Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, promotions, and policies to provide accurate information to customers.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Cross-functional Collaboration: Work closely with other departments, such as logistics and marketing, to resolve customer issues and improve the overall customer experience.
• Documentation: Maintain detailed records of customer interactions and transactions in our CRM system.
• Continuous Learning: Stay informed about industry trends and best practices in eCommerce customer service.

Qualifications:

Experience: Previous experience in customer service, particularly in eCommerce, is preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Personal Attributes:

• Positive attitude and a passion for helping customers.
• Ability to remain calm and professional under pressure.
• Strong work ethic and a team-oriented mindset.