IDR Refund Analyst | Onsite | Cebu | Night Shift | Day 1 HMO

Emapta; Cebu City; On-site; PHP 725,000 - 1,004,000; Full time

Benefits offered by this job

HMO coverage

Night differential pay

Office in Cebu (JEG Tower)

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Job summary

Emapta is seeking an IDR Refund Analyst in Cebu to balance reimbursements for U.S. healthcare providers. You will analyze settlements, reconcile refunds, and ensure compliant processing across Independent Dispute Resolution entities.

The role offers a night shift with weekends off and onsite setup at JEG Tower, Cebu, providing global exposure without leaving the Philippines. The ideal candidate has at least 1 year of relevant experience, strong Excel skills, and a good grasp of IDR processes,

Qualifications

• 1 year of experience in refund processing, bank reconciliation, or general accounting.
• Experience in Independent Dispute Resolution (IDR) is preferred.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Develop and organize reports to support leadership review.
• Perform daily reconciliations of refunds across IDREs.
• Analyze remittances and settlement data to validate refund eligibility.
• Process refund transactions in line with internal controls and regulatory requirements.
• Coordinate with team leads and accounting to resolve discrepancies.
• Maintain accurate audit-ready records and support month-end reporting.
• Identify and escalate discrepancies for timely resolution.
• Collaborate with stakeholders to resolve outstanding refund items and improve processes.

Skills

Refund processing

Bank reconciliation

Microsoft Excel

Analytical thinking

Communication skills

Education

College degree or equivalent

Tools

Data reconciliation tools

Job description

Balance the Numbers Behind Fair Healthcare Reimbursement

Put your financial expertise to work in the U.S. healthcare industry, where accurate reimbursements support stronger provider outcomes. As an IDR Refund Analyst, you'll analyze settlements, reconcile refunds, and ensure compliant processing across Independent Dispute Resolution. Build specialized healthcare finance expertise, gain global exposure, and take your career further with Emapta without leaving the Philippines.

Your Healthcare Finance Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, JEG Tower, Cebu

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Qualifications

• College degree or equivalent work experience
• At least 1 year of experience in refund processing, bank reconciliation, or general accounting
• Experience in Independent Dispute Resolution (IDR), preferred

Skills and Specialized Knowledge

• Strong organizational, analytical, and problem-solving skills
• Knowledge of refund processing and collections
• Understanding of the Independent Dispute Resolution (IDR) process
• Strong verbal and written communication skills
• Proficiency in Microsoft Excel, with familiarity with data analysis and reconciliation tools
• Knowledge of laws governing communications and data privacy

Other Requirements

• Ability to maintain a professional appearance
• Ability to demonstrate regular and consistent attendance

Your Daily Tasks

• Develop and organize reports in formats that support leadership review.
• Perform daily reconciliations of outstanding refunds across all 15 Independent Dispute Resolution Entities (IDREs).
• Analyze payer remittances and IDR settlement data to validate refund eligibility.
• Process refund transactions in accordance with internal controls, contractual obligations, and regulatory requirements.
• Coordinate with refund team leads and accounting teams to resolve discrepancies.
• Maintain accurate and audit-ready records.
• Identify and escalation discrepancies for timely resolution.
• Assist with month-end reporting and internal audits.
• Collaborate with stakeholders to resolve outstanding refund items.
• Apply analytical and problem-solving skills to improve processes.
• Apply knowledge of the arbitration process when managing refund matters.
• Communicate clearly and professionally in all internal and external interactions.
• Perform other duties as assigned.

About the Client

Our client is a healthcare technology and financial services company specializing in Independent Dispute Resolution for out-of-network healthcare providers. They combine proprietary technology, data analytics, and healthcare reimbursement expertise to manage disputes under federal and state regulations. Their services cover eligibility assessment, claim analysis, negotiations, IDR submissions, settlements, and reporting. By simplifying complex reimbursement processes, they help healthcare providers recover appropriate payments, strengthen financial performance, maintain compliance, and focus more resources on delivering quality patient care.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.