IDR Refund Analyst: Global Healthcare Revenue Ops

Emapta; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Fixed weekends off

Prime Makati office location

Salary advance program

Emapta Academy upskilling

24/7 office gym access

Lifestyle perks

Employee referral incentives

Job summary

Emapta Philippines is seeking an IDR Refund Analyst to turn complex refund data into sustainable healthcare revenue. This onsite role in Makati reconciles outstanding balances, validates refund eligibility, processes compliant transactions, and delivers leadership-ready reporting for global teams.

You will build expertise in healthcare revenue operations with growth opportunities, mentorship, and a long-term career path at Emapta.

Qualifications

• College degree or equivalent work experience.
• At least 1 year of experience in refund processing, bank reconciliation, or general accounting.
• Experience in Independent Dispute Resolution (IDR) is preferred.

Responsibilities

• Develop and organize reports in formats that support leadership review.
• Perform daily reconciliations of outstanding refunds across all 15 IDREs.
• Analyze payer remittances and IDR settlement data to validate refund eligibility.
• Process refund transactions in accordance with internal controls, contractual obligations, and regulatory requirements.
• Coordinate with refund team leads and accounting teams to resolve discrepancies.
• Maintain accurate and audit-ready records.
• Identify and elevate discrepancies for timely resolution.
• Assist with month-end reporting and internal audits.
• Collaborate with stakeholders to resolve outstanding refund items.
• Apply analytical and problem-solving skills to improve processes.
• Apply knowledge of the arbitration process when managing refund matters.
• Communicate professionally in all internal and external interactions.
• Perform other duties as assigned.

Skills

Organizational skills

Analytical thinking

Problem solving

Refund processing

Dispute resolution

Data privacy laws

Microsoft Excel

Communication skills

Education

College degree or equivalent

Tools

Microsoft Excel

Reconciliation tools

Job description

Emapta Philippines is seeking an IDR Refund Analyst to turn complex refund data into sustainable healthcare revenue. This onsite role in Makati reconciles outstanding balances, validates refund eligibility, processes compliant transactions, and delivers leadership-ready reporting for global teams.

You will build expertise in healthcare revenue operations with growth opportunities, mentorship, and a long-term career path at Emapta.