IDR Refund Analyst | Weekends Off | Onsite | Makati | Night Shift | Day 1 HMO

Emapta; Philippines; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Fixed weekends off

Prime Makati office location

Salary advance program

Emapta Academy upskilling

24/7 office gym access

Lifestyle perks

Employee referral incentives

Job summary

Emapta Philippines is seeking an IDR Refund Analyst to turn complex refund data into sustainable healthcare revenue. This onsite role in Makati reconciles outstanding balances, validates refund eligibility, processes compliant transactions, and delivers leadership-ready reporting for global teams.

You will build expertise in healthcare revenue operations with growth opportunities, mentorship, and a long-term career path at Emapta.

Qualifications

• College degree or equivalent work experience.
• At least 1 year of experience in refund processing, bank reconciliation, or general accounting.
• Experience in Independent Dispute Resolution (IDR) is preferred.

Responsibilities

• Develop and organize reports in formats that support leadership review.
• Perform daily reconciliations of outstanding refunds across all 15 IDREs.
• Analyze payer remittances and IDR settlement data to validate refund eligibility.
• Process refund transactions in accordance with internal controls, contractual obligations, and regulatory requirements.
• Coordinate with refund team leads and accounting teams to resolve discrepancies.
• Maintain accurate and audit-ready records.
• Identify and elevate discrepancies for timely resolution.
• Assist with month-end reporting and internal audits.
• Collaborate with stakeholders to resolve outstanding refund items.
• Apply analytical and problem-solving skills to improve processes.
• Apply knowledge of the arbitration process when managing refund matters.
• Communicate professionally in all internal and external interactions.
• Perform other duties as assigned.

Skills

Organizational skills

Analytical thinking

Problem solving

Refund processing

Dispute resolution

Data privacy laws

Microsoft Excel

Communication skills

Education

College degree or equivalent

Tools

Microsoft Excel

Reconciliation tools

Job description

Turn Complex Refund Data into Sustainable Healthcare Revenue

Accurate refund management strengthens financial performance and supports better healthcare outcomes. The IDR Refund Analyst reconciles outstanding balances, validates refund eligibility, processes compliant transactions, and delivers leadership-ready reporting. Build specialized expertise in healthcare revenue operations while enjoying global exposure, work-life balance, and a long-term career with Emapta-crafted for top 1% talent pursuing meaningful impact and professional growth worldwide.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Night Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• College degree or equivalent work experience
• At least 1 year of experience in refund processing, bank reconciliation, or general accounting
• Experience in Independent Dispute Resolution (IDR) is preferred

Skills and Specialized Knowledge

• Strong organizational, analytical, and problem-solving skills
• Knowledge of refund processing and collections
• Understanding of the Independent Dispute Resolution process
• Ability to communicate clearly, both verbally and in writing
• Proficiency in Microsoft Excel and familiarity with data analysis and reconciliation tools
• Knowledge of laws governing communications and data privacy

Other Requirements

• Maintain a professional appearance.
• Demonstrate regular and consistent attendance.

Responsibilities

• Develop and organize reports in formats that support leadership review.
• Perform daily reconciliations of outstanding refunds across all 15 Independent Dispute Resolution Entities (IDREs).
• Analyze payer remittances and IDR settlement data to validate refund eligibility.
• Process refund transactions in accordance with internal controls, contractual obligations, and regulatory requirements.
• Coordinate with refund team leads and accounting teams to resolve discrepancies.
• Maintain accurate and audit-ready records.
• Identify and elevate discrepancies for timely resolution.
• Assist with month-end reporting and internal audits.
• Collaborate with stakeholders to resolve outstanding refund items.
• Apply analytical and problem-solving skills to improve processes.
• Apply knowledge of the arbitration process when managing refund matters.
• Communicate professionally in all internal and external interactions.
• Perform other duties as assigned.

About the Client

Our client is a trusted healthcare revenue cycle and dispute resolution specialist with more than 50 years of combined industry experience. It helps out-of-network providers secure fair, prompt, and binding reimbursement through advanced technology, streamlined processes, and deep regulatory expertise. Specializing in Independent Dispute Resolution and No Surprises Act compliance, the organization transforms revenue uncertainty into predictable financial outcomes. Its innovative, responsive, and integrity-driven approach empowers healthcare providers to strengthen sustainability while navigating complex reimbursement and regulatory environments confidently.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.