Identity And Access Management Support Analyst

ABSI; Philippines; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

ABSI is seeking an IAM Support Analyst to provide technical assistance for identity and access management systems and to help troubleshoot user access issues. You will collaborate with IT teams to ensure adherence to security policies, document processes, and contribute to knowledge base updates.

The role emphasizes clear communication of technical details to non-technical users, along with strong problem-solving skills and meticulous attention to detail.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in identity and access management or related IT support roles.
• Basic understanding of identity management concepts and IAM tools.
• Ability to effectively communicate technical information to non-technical users.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide technical support for identity and access management systems.
• Assist in troubleshooting user access issues and managing user accounts.
• Collaborate with IT teams to ensure compliance with security policies.
• Document processes and update knowledge base articles.
• Participate in regular audits of access controls and permissions.

Skills

IAM concepts

User access management

IT support basics

Education

Bachelor’s degree in Information Technology/CS

Tools

IAM tools

Job description

• Provide technical support for identity and access management systems.
• Assist in troubleshooting user access issues and managing user accounts.
• Collaborate with IT teams to ensure compliance with security policies.
• Document processes and update knowledge base articles.
• Participate in regular audits of access controls and permissions.

• Provide technical support for identity and access management systems.
• Assist in troubleshooting user access issues and managing user accounts.
• Collaborate with IT teams to ensure compliance with security policies.
• Document processes and update knowledge base articles.
• Participate in regular audits of access controls and permissions.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: 0–2 years of experience in identity and access management or related IT support roles.
• Skills and Competencies: Basic understanding of identity management concepts and IAM tools.
• Responsibilities and Duties: Ability to effectively communicate technical information to non-technical users.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Working Conditions: Office-based with potential for remote work opportunities.