Level 1 Support Analyst

RippedBoxStation; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

RippedBoxStation is seeking an IAM Analyst in the Philippines to process access requests, provision and revoke user accounts, and manage onboarding/offboarding with proper controls.

You will assist in RBAC administration, support access reviews, and collaborate with HR, IT Operations, and Service Desk to ensure timely provisioning while maintaining compliance with security policies.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
• 0–2 years of experience in Identity and Access Management (IAM) or related technical roles.
• Basic understanding of IAM concepts including user lifecycle management and RBAC.
• Familiarity with AD, Microsoft Entra ID (Azure AD), LDAP, or similar identity services.
• Basic understanding of authentication, authorization, and MFA.
• Familiarity with ITSM and ticketing tools such as ServiceNow, Jira, or Azure DevOps.

Responsibilities

• Process user access requests in accordance with IAM policies, procedures, and SLAs.
• Provision, modify, and revoke user accounts and system access across enterprise apps and directories.
• Perform onboarding, role changes, and offboarding with proper access controls.
• Assist RBAC administration by assigning roles and permissions based on business requirements.
• Support periodic access reviews, certification campaigns, and SoD validation.
• Monitor IAM service requests, resolve routine issues, and escalate complex cases.
• Maintain documentation of access requests, provisioning activities, and procedures.
• Collaborate with application owners, HR, IT Operations, and Service Desk for timely provisioning.
• Support compliance and audit activities by preparing access reports and audit evidence.
• Participate in Agile ceremonies and contribute to process improvements.
• Follow information security policies, regulatory requirements, and identity governance standards.
• Escalate security risks and provisioning issues to senior IAM analysts when appropriate.

Skills

IAM Fundamentals

RBAC

MFA

ITSM

Communication

Analytical

Education

Bachelor's degree in IT/CS/Cybersecurity

Tools

ServiceNow

Jira

Azure AD

Active Directory

Azure DevOps

Job description

• Process user access requests in accordance with approved Identity and Access Management (IAM) policies, procedures, and Service Level Agreements (SLAs).
• Provision, modify, and revoke user accounts and system access across enterprise applications, directories, and platforms.
• Perform user onboarding, role changes, and offboarding activities while ensuring appropriate access controls are maintained.
• Assist in role-based access control (RBAC) administration by assigning roles and permissions based on approved business requirements.
• Support periodic user access reviews, access certification campaigns, and segregation of duties (SoD) validation activities.
• Monitor IAM service requests, resolve routine access-related issues, and elevate complex requests to senior IAM team members.
• Maintain accurate documentation of access requests, provisioning activities, and operational procedures.
• Collaborate with application owners, HR, IT Operations, and Service Desk teams to ensure timely and accurate access provisioning.
• Support compliance and audit activities by preparing access reports and maintaining audit evidence.
• Participate in Agile ceremonies and contribute to process improvement initiatives where applicable.
• Follow information security policies, regulatory requirements, and identity governance standards.
• Escalate security risks, policy exceptions, and provisioning issues to senior IAM analysts when appropriate.

Key Responsibilities

• Process user access requests in accordance with approved Identity and Access Management (IAM) policies, procedures, and Service Level Agreements (SLAs).
• Provision, modify, and revoke user accounts and system access across enterprise applications, directories, and platforms.
• Perform user onboarding, role changes, and offboarding activities while ensuring appropriate access controls are maintained.
• Assist in role-based access control (RBAC) administration by assigning roles and permissions based on approved business requirements.
• Support periodic user access reviews, access certification campaigns, and segregation of duties (SoD) validation activities.
• Monitor IAM service requests, resolve routine access-related issues, and elevate complex requests to senior IAM team members.
• Maintain accurate documentation of access requests, provisioning activities, and operational procedures.
• Collaborate with application owners, HR, IT Operations, and Service Desk teams to ensure timely and accurate access provisioning.
• Support compliance and audit activities by preparing access reports and maintaining audit evidence.
• Participate in Agile ceremonies and contribute to process improvement initiatives where applicable.
• Follow information security policies, regulatory requirements, and identity governance standards.
• Escalate security risks, policy exceptions, and provisioning issues to senior IAM analysts when appropriate.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
• 0–2 years of experience in Identity and Access Management (IAM), IT Support, Service Desk, Security Operations, or a related technical role.
• Basic understanding of Identity and Access Management (IAM) concepts, including user lifecycle management and Role-Based Access Control (RBAC).
• Familiarity with Active Directory, Microsoft Entra ID (Azure Active Directory), LDAP, or similar identity services.
• Basic understanding of authentication, authorization, and Multi-Factor Authentication (MFA).
• Familiarity with IT Service Management (ITSM) and ticketing tools such as ServiceNow, Jira, or Azure DevOps.
• Strong analytical, organizational, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work effectively under close guidance and daily supervision.

Preferred Certifications

• CompTIA Security+
• AWS Certified Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• ITIL Foundation
• Scrum Foundations

Technical Skills

• Identity & Access Management (IAM) Fundamentals
• User Access Provisioning & Deprovisioning
• Role-Based Access Control (RBAC)
• Active Directory & Microsoft Entra ID (Azure AD)
• Authentication & Multi-Factor Authentication (MFA)
• ITSM & Ticket Management (ServiceNow, Jira)
• Access Request & Approval Workflows
• User Lifecycle Management
• Security Policies & Compliance
• Microsoft Office & Reporting
• Documentation & Process Management
• Basic Cybersecurity Principles