ICT Support Technician - On-Site & Remote Helpdesk

Acquire Intelligence; Quezon City; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with car赠

Recognition through Value Awards

Internal promotions

Leadership training courses

Job summary

Acquire Intelligence in the Philippines is seeking an ICT On-Site Support and Build Area Staff to keep our technology infrastructure running and empower our teams. You will troubleshoot hardware and software, prepare devices for deployment, and support work-from-home setups, acting as a first and second line of defense for both on-site and remote users.

This role thrives in a fast-paced environment, requiring ownership, collaboration, and a proactive approach to delivering timely solutions that

Qualifications

• Demonstrated experience in IT support and hardware or software troubleshooting.
• Solid understanding of network systems, operating systems, and IT hardware components.
• Strong problem-solving skills with keen attention to detail.
• Effective communicator who can explain technical issues clearly to non-technical users.

Responsibilities

• Troubleshoot hardware malfunctions and resolve equipment issues using knowledge-based tools and established procedures.
• Monitor and enforce user and system adherence to IT security standards.
• Operate and monitor operating systems, platforms, networks, servers, and software, escalating or resolving exceptions as required.
• Assist staff with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software.
• Evaluate and test equipment, network systems, and software tools, submitting recommendations to the shift supervisor.
• Document, track, and monitor IT problems to ensure timely and effective resolution.
• Prepare and load computer equipment with required configurations ahead of operations.
• Gather and analyze information about user issues to determine and implement the best resolution.
• Act as a second layer of support for WFH users, including configuring VPN access and coordinating the logistics of technology deliveries for home use.
• Escalate unresolved issues to higher levels of support in a timely and structured manner.

Skills

IT support

Hardware troubleshooting

Networking knowledge

Problem solving

Communication

Team collaboration

Job description

Acquire Intelligence in the Philippines is seeking an ICT On-Site Support and Build Area Staff to keep our technology infrastructure running and empower our teams. You will troubleshoot hardware and software, prepare devices for deployment, and support work-from-home setups, acting as a first and second line of defense for both on-site and remote users.

This role thrives in a fast-paced environment, requiring ownership, collaboration, and a proactive approach to delivering timely solutions that