ICT On-Site Support and Build Area Staff

Acquire Intelligence; Quezon City; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with car赠

Recognition through Value Awards

Internal promotions

Leadership training courses

Job summary

Acquire Intelligence in the Philippines is seeking an ICT On-Site Support and Build Area Staff to keep our technology infrastructure running and empower our teams. You will troubleshoot hardware and software, prepare devices for deployment, and support work-from-home setups, acting as a first and second line of defense for both on-site and remote users.

This role thrives in a fast-paced environment, requiring ownership, collaboration, and a proactive approach to delivering timely solutions that

Qualifications

• Demonstrated experience in IT support and hardware or software troubleshooting.
• Solid understanding of network systems, operating systems, and IT hardware components.
• Strong problem-solving skills with keen attention to detail.
• Effective communicator who can explain technical issues clearly to non-technical users.

Responsibilities

• Troubleshoot hardware malfunctions and resolve equipment issues using knowledge-based tools and established procedures.
• Monitor and enforce user and system adherence to IT security standards.
• Operate and monitor operating systems, platforms, networks, servers, and software, escalating or resolving exceptions as required.
• Assist staff with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software.
• Evaluate and test equipment, network systems, and software tools, submitting recommendations to the shift supervisor.
• Document, track, and monitor IT problems to ensure timely and effective resolution.
• Prepare and load computer equipment with required configurations ahead of operations.
• Gather and analyze information about user issues to determine and implement the best resolution.
• Act as a second layer of support for WFH users, including configuring VPN access and coordinating the logistics of technology deliveries for home use.
• Escalate unresolved issues to higher levels of support in a timely and structured manner.

Skills

IT support

Hardware troubleshooting

Networking knowledge

Problem solving

Communication

Team collaboration

Job description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here's What's Waiting For You

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards - we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your Future Matters

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra Rewards Along The Way

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy Work-life Balance

• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

As an ICT On-Site Support and Build Area Staff at Acquire Intelligence, you will play a hands-on role in keeping our technology infrastructure running smoothly and our people equipped to do their best work. From troubleshooting hardware and software issues to preparing machines for deployment and supporting work-from-home setups, you will be a critical first and second line of defense for both on-site and remote users. This is a role for someone who thrives in a fast-paced environment, takes ownership of problems, and delivers solutions with speed and care. If you are technically grounded, collaborative by nature, and motivated by making a real difference every day, this is your opportunity to grow with one of the world's leading BPO organizations.

Your Daily Responsibilities

• Troubleshoot hardware malfunctions and resolve equipment issues using knowledge-based tools and established procedures
• Monitor and enforce user and system adherence to IT security standards
• Operate and monitor operating systems, platforms, networks, servers, and software, escalating or resolving exceptions as required
• Assist staff with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software
• Evaluate and test equipment, network systems, and software tools, submitting recommendations to the shift supervisor
• Document, track, and monitor IT problems to ensure timely and effective resolution
• Prepare and load computer equipment with required configurations ahead of operations
• Gather and analyze information about user issues to determine and implement the best resolution
• Act as a second layer of support for WFH users, including configuring VPN access and coordinating the logistics of technology deliveries for home use
• Escalate unresolved issues to higher levels of support in a timely and structured manner

a Bit About You

• Demonstrated experience in IT support and hardware or software troubleshooting
• Solid understanding of network systems, operating systems, and IT hardware components
• Strong problem-solving skills with keen attention to detail
• Effective communicator who can explain technical issues clearly to non-technical users
• Collaborative team player who works well across diverse groups and functions
• Well-organized with strong time management skills and the ability to prioritize competing tasks
• Comfortable working in a fast-paced, shift-based environment with evolving priorities
• Proactive and resourceful, with a strong sense of ownership over issues from identification through to resolution

What We Value

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!