Remote ICT Service Desk Specialist

Acquire.AI; Pasig; On-site; PHP 290,160 - 468,720; Full time

Job summary

Acquire Intelligence in Pasig City seeks an ICT Service Desk Staff to deliver frontline IT support via phone, chat and tickets. You will diagnose hardware and software issues, escalate where needed, and maintain accurate records in the knowledge base.

The role includes mentoring new hires during nesting, handling complex diagnostics, and contributing to proactive events. You’ll join a global outsourcer that values teamwork, quality service, and flexible work arrangements.

Qualifications

• Follow, document and maintain standard procedures.
• Excellent written and verbal communication with customers.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to meet deadlines and adapt to changing tasks.

Responsibilities

• Troubleshoots equipment malfunctions and resolves as directed.
• Escalates tickets and closes once resolved.
• Provide IT support via phone, chat, and tickets; assist with field work if needed.
• Mentor new hires during nesting period.
• Document and monitor end-user problems for timely resolution.
• Research fixes and implement new solutions; maintain knowledge base.
• Support areas include troubleshooting, software problems, network setup/diagnostics.

Skills

Technical support

Troubleshooting

Customer service

Shift flexibility

Job description

Acquire Intelligence in Pasig City seeks an ICT Service Desk Staff to deliver frontline IT support via phone, chat and tickets. You will diagnose hardware and software issues, escalate where needed, and maintain accurate records in the knowledge base.

The role includes mentoring new hires during nesting, handling complex diagnostics, and contributing to proactive events. You’ll join a global outsourcer that values teamwork, quality service, and flexible work arrangements.