ICT On-Site Support and Build Area Staff

Acquire.AI; Hinoba-an; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Yearly parties

Value Awards

Internal promotions

Leadership training

Job summary

Acquire BPO is seeking an ICT On-Site Support and Build Area Staff to help keep customers and employees productive. You will troubleshoot equipment, monitor security adherence, and assist with desktop and laptop setup while coordinating with the Shift Supervisor.

This role requires clear communication, basic network/hardware knowledge, and the ability to work well in a team to ensure timely issue resolution.

Qualifications

• Experience in troubleshooting and providing IT support.
• Basic understanding of network systems, operating systems and hardware.
• Strong problem-solving, attention to detail and teamwork.

Responsibilities

• Troubleshoot minor equipment malfunctions and resolve issues using knowledge tools and IT support.
• Monitor user and system adherence to security standards and procedures.
• Evaluate and test equipment, network, software; report improvements to supervisor.
• Install, configure, and support desktops, laptops, peripherals, and software.
• Escalate issues to higher support levels when needed and document resolutions.
• Prepare machines for WFH use, configure VPNs, and arrange home equipment logistics.

Skills

Troubleshooting IT

IT helpdesk

Network basics

Hardware knowledge

Communication

Team collaboration

Time management

Job description

## ICT On-Site Support and Build Area StaffApply: Pasig City: Quezon City: Full time: Posted Today: End Date: September 25, 2026 (10 days left to apply): R12841We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**Acquire BPO** is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, *Come for a career, stay for the fun*, underscores our commitment to a vibrant, inclusive, and engaging work environment.### ### **Why Join the A-Team?****Come for a career, stay for the fun!**(Pick the benefits that suit your role/campaign)* HMO coverage for you and your family* Yearly Kick Off Parties with major giveaways (like the car in 2023)* Get recognized through our ‘Value Awards’* Grow your career - yes, we love to promote internally* Do meaningful work and collaborate with the best* 900 promotions given each year* 2,700+ leadership training courses### ### **A Glimpse into Your New Role**As an **ICT On-Site Support and Build Area Staff**, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.In this role, you will:* Troubleshoot minor equipment malfunctions and resolve issues as directed by knowledge-based tools, IT Service Desk, and/or the Shift Supervisor.* Monitor user and system adherence to security standards.* Evaluate and test equipment, network/software, and system tool products, submitting recommendations to the shift supervisor.* Operate and monitor divisional operating systems, platforms, network, servers, and software, escalating and/or resolving exceptions in accordance with established procedures.* Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.* Escalate issues to higher levels of support when needed.* Document, track, and monitor problems to ensure timely resolution.* Set and load computer equipment with required items and prepare equipment for operations.* Gather and analyze information about the user’s issue and determine the best way to resolve their problem.* Ensure hardware accessories are functional and usable, troubleshooting hardware issues as the primary scope of support.* Provide physical support to all system users.* Act as a second layer of support to prepare machines for WFH users, configure VPN for out-of-office environments, and arrange logistics of technology items for delivery for home use.### **What You’ll Bring*** Experience in troubleshooting and providing IT support.* Basic understanding of network systems, operating systems, and IT hardware.* Strong problem-solving skills and attention to detail.* Ability to communicate effectively and work collaboratively with a team.* Excellent organizational and time management skills.### ### **With a diverse global team working together, we proudly embrace and live by these shared values:****Collaboration:** Brilliant jerks can be brilliant elsewhere. **Impact:** Do, get it done, create impact. **Passion:** Be positive, bring passion and energy. **Transparency:** A transparent team can help each other.### **What are you waiting for?**Join the A-Team and experience the A-Life!